20 Nov 2014

What if you don't like some of our food...?

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No problem, just exchange the meals you don't like!

While we are very confident in the taste and quality of all our food, we do recognise that not everyone is going to like everything on the menu.

That's why we have an exchange policy in place.

How does it work? 

If you don't like a meal that you have ordered several of (or if you change your mind about an item and would prefer something else in its place), you can send the food in question back to us within 21 days of receiving your hamper, and we will post your chosen replacement meals to you.

If you have quite a few items to exchange, you may need to cover the cost of posting the food back to us, but we'll send you your replacements free of charge.

What do I need to do? 

Just contact our Customer Services Team, who will tell you if you need to send anything back to us, and arrange for your replacement meals to be sent out.

How to contact Customer Services...

Our colleagues in Customer Services are always happy to answer any questions you might have, and will do their best to resolve any issues that crop up. 

The team is available throughout the week:

Monday – Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday – Sunday: 10am – 2pm

Chat with us online

You can chat with the team live online Monday – Friday, using LiveHelp.

Call us

Alternatively, you can call the team during our open hours:

UK: 0333 103 6000
Republic of Ireland: 1890 905 900

Email us

If you are already a customer, please include your postal address in any emails, so we can check your account details before getting back to you:


By post

If you’d like to write to us, drop us a line at the following address:

Diet Chef Ltd
Rosewell House
2 Harvest Drive
EH28 8QJ

If you are returning products then they should be sent to:

Diet Chef Ltd
Unit 6,
Cliftonhall Yards
Newbridge One
EH28 8QN


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